It's easy to make changes to your details, whether it's your payment information, password or address book. Log-in to your account and you will see a range of categories at the bottom of the page under 'Account Settings'.

You can rest assured that shopping with Wish Box Online is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

Don't worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.

It's easy to place an order with us. Log-in to your account to begin browsing our range. Once you have found the product you want, you will need to click 'Buy Now'. You can either carry on shopping or click 'View Basket' if you've got everything you need; this will give you the option to checkout. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually. Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.

Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far. Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking 'Add a new address'.

We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. We may ship items separately in the event of one or more of the items being delayed.

We are sorry to hear you would like to cancel your order. If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. We will send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.

Don’t worry we understand that this can happen; you can try and cancel the item in your account. You will need to click on the item and choose the cancel option. We will send you an email within an hour to let you know if it worked. If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how. If you still need help, please contact our Customer Service team who are always on hand to provide support and guidance.

We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account. We will need to know the following information so that we can fix this for you: 1. Order Number 2. Incorrect item received 3. The correct item ordered As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered. If the item has been sent, then please send a message through your account to let our Customer Service team know and they'll be happy to help.

We offer secure online payment methods to ensure our customers can place orders with ease. Visa PayPal You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. We do this to ensure that our customers are safe while they shop.

Once you place an order, the payment will show in your account as pending until we send the products to you. The pending transaction is telling you that the payment is authorised to be taken.

Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says 'Got a discount code? Enter it here'. Add your unique discount code into this box and click 'Add' to apply the discount If the code does not work then you will need to check that you are not trying to use more than one offer and none of the items are on our exclusions list. If you have any problems entering the code then you can contact our Customer Service team through your account.

We are sorry to hear your code isn't working, you will need to check that you are not trying to use more than one code per order and that your item isn't excluded. If your problem still exist, please contact our Customer Service team through your account.

We will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot. Our Delivery Information page can give you more information and timescales. If you do need to report your order as lost then please contact our Customer Service through your account.

Our Shipping Policy page can tell you the timeframes associated with our different delivery options alongside their costs.

Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered. If the item has been sent, then please send a message through your account to let our Customer Service team know and they'll be happy to help.

Please refer to our returns policy page for more information. If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them through your account.

We are sorry to hear you have received a faulty/damaged item. We would be more than happy to get this sorted for you. In order for us to do this, please contact our Customer Service team using any of the below channels. Please make sure you provide us images of the fault and describe the fault on your message, this way we can resolve this as quick as possible for you.

We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us. Our Customer Service team is on hand to help. You can contact them through your account.

As soon as we receive your order we will review the reason for return and let you know what we plan to do next. You should receive an email to notify you of any action taken.

Your refund should be returned to your account within 5 working days and we will send you an email to let you know it’s on its way. If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact our Customer Service team through your account.